Chairperson:

1. Oversee ICC functioning and ensure compliance
2. Chair inquiry proceedings and meetings
3. Ensure timely resolution of complaints

Members:

1. Receive and process complaints
2. Conduct investigations and gather evidence
3. Provide support and assistance to complainants
4. Participate in inquiry proceedings
5. 5. Recommend action and suggest improvements

Secretary:

1. Maintain records and documents
2. Coordinate ICC meetings and activities
3. Facilitate communication with stakeholders
4. Prepare reports and updates

External Member:

1. Provide independent perspective and guidance
2. Participate in inquiry proceedings
3. Support ICC in decision-making